Fast and Reliable Shipping
At EliteFyre, we are committed to ensuring that your barbecue grill arrives quickly and safely. Below, you will find detailed information about our shipping policies, including processing times, shipping methods, and how to track your order.
Shipping Information
Processing Time
- Order Processing: Orders are typically processed within 1-2 business days. During peak seasons or special promotions, processing times may take an additional 1-2 days.
- Business Days: Our business days are Monday through Friday, excluding holidays.
Shipping Methods and Delivery Times
We offer several shipping options to meet your needs:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- Express Shipping: Delivery within 1-2 business days.
Note: Delivery times are estimates and may vary depending on your location and external factors such as carrier delays or customs processing.
International Shipping
We ship to many countries worldwide. International shipping options and delivery times vary by destination. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Shipping Costs
Shipping costs are calculated at checkout based on the shipping method and destination. We occasionally offer free shipping promotions, so be sure to check our website for current offers.
Order Tracking
How to Track Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
- Email Notification: Check your inbox for the shipping confirmation email from Elitefyre.
- Track Online: Visit the carrier's website and enter the tracking number provided in your email. Alternatively, you can track your order directly on our website under the "Track My Order" section.
Common Carriers We Use
- United States: USPS, UPS, FedEx
- Europe: DHL, DPD, Royal Mail
Shipping Restrictions
Due to legal restrictions, we are unable to ship certain products to specific locations. If an item in your order is restricted for delivery to your location, you will be notified at checkout.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact our customer service team immediately at elitefyre.grill@gmail.com or 2132426240. We will work with the carrier to resolve the issue and ensure you receive your order.
Returns and Exchanges
For information on returns and exchanges, please visit our Returns Policy.